UPDATE: Even the ever mild mannered super model Naomi Campbell is getting p.o.ed by all the problems with air travel these days.
In a recently flied lawsuit, a New York lawyer is suing Delta for One Million buckaroonies for ruining his family vacation. Now I'm not one to support totally frivolous lawsuits, BUT, while this case seems a little out there, I do think it has some merits, and represents the frustrations of the flying public everywhere. The reason I kinda agree with the guy is the outrageousness of the timing and the airline's response. He and his family left for his trip on December 20th, hoping to get to Argentina for his mom's 80th b-day. After he missed his connecting flight in Atlanta, he was told that Delta could not get him to Argentina until JANUARY 8TH! I mean c'mon, there's absolutely no way that the airline could not have found a few seats on one of their own planes or another carrier for over two weeks.
Again, we come back to the theme of customer service. These airlines are so worried about saving their financial asses in the short term, that they can't see the forest for the trees. I mean if they had put this guy and his family on another flight that day or the next, on a Delta plane or some other airline; or in first class or business class within a day or two, they would have solved the problem and probably gained a customer for life. Instead they screwed him to save a few bucks and in return got a million dollar lawsuit and a crap load of bad press.
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