This is a great article from this weekend's New York Times. The point of it is that many of us are sick of feeling like flying is just like taking the bus only at 35,000 feet. It speaks to the fact that the Airlines have lost sight of the service, the comfort, the convenience that flying was supposed to stand for. Higher fares because of oil prices, ok we'll take that; no more free crappy food, if you say so; but at the very least, if we're going to be on planes for hours at a time, give us an environment that's comfortable, and maybe even a little comforting. My recent flight on AirCanada on their brand new Boeing 777, with all the bells and whistles, even in economy class, proved to me that such an experience is possible, and reinforced what a difference it makes.
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